Terms of Service

These Terms of Service govern your access to and use of the AI Wave website, application, integrations, APIs, and related services provided by AI WAVE DEV SL, trading as AI Wave.

1. Provider details

AI WAVE DEV SL, NIF B75872218, registered office at Calle d'Arcadi Balaguer 4, Puerta 1, 08860 Castelldefels, Barcelona, Spain, and registered in the Commercial Registry of Barcelona, Volume 44339, Folio 1, Sheet B-629713, Entry 1.

Legal contact: contact@ai-wave.co. General support: contact@ai-wave.co.

2. Definitions

• "AI Wave" means the website, application, APIs, integrations, and related services operated by AI WAVE DEV SL.
• "Customer" means the business entity or sole professional entering into these Terms.
• "User" means an individual authorized by the Customer to use AI Wave.
• "Customer Content" means prompts, campaign materials, brand assets, files, data, and instructions submitted by or on behalf of the Customer.
• "Output" means text, visual directions, schedules, recommendations, reports, or other materials generated by AI Wave in response to Customer instructions.
• "Connected Platform" means any third-party system linked to AI Wave, such as social networks, ad platforms, analytics tools, CRMs, or email providers.

3. Eligibility and business use

You may use AI Wave only if you are at least 18 years old, have legal capacity to enter into contracts, and use the service on behalf of a business, professional activity, or other lawful organization. AI Wave is not offered as a consumer social platform.

If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

4. Account registration and security

Account access is managed through Clerk. You must provide accurate information, keep your login credentials and connected accounts secure, and promptly notify AI Wave of unauthorized access, security incidents, or suspected misuse.

You are responsible for all activity that occurs through your account or workspace unless caused by AI Wave's breach of these Terms or applicable law. AI Wave may suspend access if credentials are compromised, payment is overdue, or use presents a legal, security, or abuse risk.

5. The service

AI Wave provides a multi-tenant marketing orchestration platform that can transform a high-level prompt into strategy recommendations, content drafts, visual concepts, channel workflows, publishing actions, analytics views, and operational reporting through a 12-agent AI system.

Depending on your plan and connected tools, the service may include content generation, image generation, email campaign execution, social scheduling and publishing, paid media setup, analytics retrieval, CRM syncing, webhook automations, and team workflows.

6. Human approval model

AI Wave is designed around a human approval model. Draft creation can be automated, but external side effects such as publishing content, sending bulk emails, and creating or modifying ad spend are intended to remain approval-gated. You are responsible for checking all claims, offers, targeting parameters, compliance disclosures, and channel-specific rules before approval.

7. Subscription plans and pricing

AI Wave currently offers the following standard plans on a self-serve or commercial basis: Founder at EUR 29 per month, Startup at EUR 199 per month, Scale-Up at EUR 599 per month, and Enterprise on custom pricing generally starting around EUR 2,500 per month or higher depending on scope and contract.

Plan entitlements, usage limits, team seats, analytics history, and available integrations vary by plan. Published pricing may change prospectively. Enterprise commitments, service levels, and custom procurement terms are handled by order form or separate commercial agreement.

8. Free trial

AI Wave may offer a 7-day free trial without requiring a credit card. Unless AI Wave clearly states otherwise at signup, the trial provides Founder-plan level access and expires automatically at the end of the trial period without charging you. To continue using the service after the trial, you must activate a paid plan.

AI Wave may limit, suspend, or end a trial at any time where there is abuse, duplicate trial creation, unlawful activity, or material breach of these Terms.

9. Payment, billing, and taxes

Self-serve subscriptions are billed through Stripe. By subscribing, you authorize AI Wave and its payment processor to charge the selected billing method for recurring subscription fees, applicable taxes, and authorized overages or add-ons where such charges are clearly disclosed.

Unless otherwise agreed in writing, fees are billed in euros, due in advance, and non-refundable except where mandatory law requires otherwise. You are responsible for providing complete and accurate billing information and for paying all applicable taxes, duties, and levies other than taxes based on AI Wave's net income.

10. Renewals, cancellation, and refunds

Monthly subscriptions renew automatically each billing cycle until cancelled. If you cancel a monthly subscription, the cancellation takes effect at the end of the current paid period.

Annual subscriptions continue for the agreed term and renew according to the applicable checkout flow, order form, or written agreement unless cancelled in accordance with that commitment. Except where mandatory law provides otherwise or AI Wave agrees otherwise in writing, prepaid annual fees are not refunded for partial terms.

If payment fails or remains overdue, AI Wave may suspend or terminate access after reasonable notice.

11. Acceptable use

You must comply with our Acceptable Use Policy, applicable laws, platform rules of Connected Platforms, and advertising, privacy, and consumer protection requirements applicable to your campaigns. AI Wave may investigate and act on suspected violations.

12. Customer content and responsibilities

You retain responsibility for the legality, accuracy, rights clearance, and suitability of Customer Content and for any instruction you submit to AI Wave. You represent that you have all rights, permissions, and lawful bases needed for AI Wave to process Customer Content and connected platform data on your behalf.

You must not use AI Wave to send unlawful spam, infringe intellectual property rights, process personal data without a valid legal basis, mislead consumers, impersonate others, or engage in deceptive or harmful marketing practices.

13. AI-generated output

Output is generated probabilistically and may be incomplete, inaccurate, offensive, infringing, or unsuitable for your goals. AI Wave does not warrant that Output is unique, error-free, non-infringing, or fit for legal, financial, medical, or other regulated advice.

As between AI Wave and the Customer, and subject to applicable law and third-party provider terms, AI Wave assigns to the Customer any rights it may have in Output created specifically for that Customer. This assignment does not apply to AI Wave technology, models, prompts, methods, interfaces, templates, or generic know-how.

You grant AI Wave a non-exclusive, worldwide, limited license to host, copy, transform, transmit, and otherwise process Customer Content and Output as necessary to operate, secure, improve, and support the service for your workspace.

14. Intellectual property

AI Wave and its licensors own the service, including software, APIs, interfaces, branding, documentation, models, workflows, visual design, and all related intellectual property rights, except for Customer Content and rights expressly assigned under these Terms.

No right, title, or interest in AI Wave intellectual property is transferred to you except the limited right to use the service during the subscription term in accordance with these Terms.

15. Third-party services and integrations

AI Wave depends on third-party services such as Clerk, Supabase, Vercel, Stripe, Resend, model providers, Composio-managed connections, and Connected Platforms you choose to authorize. AI Wave is not responsible for the availability, policies, or actions of third parties outside its reasonable control.

Your use of a Connected Platform remains subject to that platform's own terms and policies. If a third party blocks, revokes, changes, or limits access, some AI Wave features may no longer work.

16. Service availability and support

AI Wave will use commercially reasonable efforts to provide the service in a reliable manner, but the service is provided on an as-available basis unless a separate SLA is agreed in writing. Planned maintenance, emergency maintenance, model-provider outages, upstream platform failures, and internet conditions may affect availability.

Support levels depend on the subscribed plan. Founder includes documentation and async support. Startup and Scale-Up include higher-touch support options. Enterprise support and SLA terms are governed by contract.

17. Suspension and termination

AI Wave may suspend or terminate access immediately where necessary to prevent fraud, abuse, security incidents, unlawful conduct, unpaid fees, infringement claims, or material breach of these Terms. Where practicable, AI Wave will provide notice and an opportunity to cure.

Upon termination, your right to use the service ends. Sections that by their nature should survive termination, including payment obligations, intellectual property, confidentiality, limitation of liability, indemnity, governing law, and dispute resolution, will survive.

18. Data export and deletion after termination

Subject to plan capabilities and technical feasibility, you may export available data before termination. After workspace closure, AI Wave follows its retention and deletion workflow, including a 30-day grace period before permanent deletion of most workspace data, except where a longer period is required by law or contract.

19. Confidentiality

Each party may receive confidential information from the other in connection with the service. The receiving party must use the same degree of care it uses for its own confidential information, and at least reasonable care, and may use the information only as necessary to perform or receive the service.

Confidentiality obligations do not apply to information that is public through no breach, already known without restriction, lawfully received from a third party, or independently developed without use of the other party's confidential information.

20. Indemnification

You will indemnify and hold harmless AI Wave, its directors, officers, employees, and affiliates from claims, losses, liabilities, damages, and expenses arising out of or related to Customer Content, your use of Connected Platforms, your breach of these Terms, or your violation of law or third-party rights.

21. Disclaimer of warranties

To the maximum extent permitted by law, the service and all Output are provided "as is" and "as available." AI Wave disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and does not guarantee uninterrupted availability, specific campaign results, or compliance of Output with any law or platform policy.

22. Limitation of liability

To the maximum extent permitted by law, AI Wave will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, data, goodwill, business opportunities, or advertising spend, even if advised of the possibility of such damages.

AI Wave's aggregate liability arising out of or related to these Terms will not exceed the total fees paid or payable by the Customer to AI Wave for the 12 months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

23. Governing law and disputes

These Terms and any non-contractual obligations arising out of them are governed by the laws of Spain. The parties submit to the courts of Barcelona, Spain, for any dispute arising from or in connection with these Terms, unless a mandatory legal rule requires another forum.

24. Changes to the service or Terms

AI Wave may update the service or these Terms from time to time. If a change materially affects your rights or obligations, AI Wave will provide reasonable notice through the service or by email. Continued use of the service after the effective date of updated Terms constitutes acceptance of the updated Terms.

25. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with the Privacy Policy, Acceptable Use Policy, DPA where applicable, and any order form or written commercial agreement, form the entire agreement between the parties regarding the service and supersede prior understandings on that subject.

26. Contact

Legal: contact@ai-wave.co

Support: contact@ai-wave.co